Privacy Policy

Introduction

This Privacy Policy explains how Ridwan (“we”, “us”) processes personal data when you use Ridwan, the website ridwan.app and the web application (the “Service”). We are the controller of your personal data.

Your faith journey is personal. We collect only what we need to run the Service, we never sell your personal data, and we never use your reflections or beliefs for advertising.

Information We Collect

Information you provide:

• Account data — your email address and, optionally, your name.
• Your preferences — the goals and level you choose (for example, whether you are new to Islam or returning to faith), learning preferences and preferred reminder time.
• Your Content — reflection answers, journal entries, bookmarked verses and questions you ask the AI companion.
• Support requests — messages you send to our support team.

Information collected automatically:

• Learning activity — lessons started and completed, listening and reading time, streaks, reading progress and reminder interactions.
• Device and usage data — IP address, approximate location derived from it (country, city), browser and device type, language, time zone and in-app events.
• Marketing attribution — how you found us (for example, campaign parameters in the link you followed).

Payment information: payments are processed by our checkout and payment providers. We receive the plan, price, currency, transaction status and a limited payment reference, but never your full card number.

Religious Beliefs — Special Category Data

Your preferences, reflections and questions may reveal information about your religious or philosophical beliefs. Under the GDPR and similar laws, this is a special category of personal data that deserves extra protection.

• We process this data only on the basis of your explicit consent, which you give when you set your goals and use reflection features, and only to personalize and provide the Service to you.
• We do not use it to build advertising profiles, do not share it with advertising networks and never sell it.
• You can withdraw your consent at any time by deleting your reflections or your account; this does not affect processing carried out before withdrawal.

How We Use Your Data

We use personal data to:

• create and secure your account and send sign-in links (performance of a contract);
• build your personal learning path, save your progress and deliver lessons, audio and reminders (performance of a contract);
• answer your questions through the AI companion (performance of a contract);
• process subscriptions, prevent fraud and handle refunds (performance of a contract, legal obligation);
• send service emails and, where you have agreed, occasional updates you can unsubscribe from at any time (contract, consent);
• analyse aggregated usage to improve lessons and fix errors (legitimate interests);
• comply with legal, tax and accounting obligations (legal obligation).

AI Companion

When you ask the AI companion a question, the text of your question and the related verse are sent to our AI service provider to generate an answer. The provider processes this data on our behalf under a data processing agreement, and we do not use your questions to build advertising profiles. Please avoid including names, contact details or other personal information in your questions.

Who We Share Data With

We share personal data only with trusted service providers who help us run the Service and who are bound by confidentiality and data protection obligations:

• hosting and infrastructure providers;
• checkout, subscription management and payment processors (for example, Stripe or PayPal);
• email delivery providers;
• product analytics and error monitoring providers;
• AI service providers (for the AI companion only).

We may also disclose data if required by law or to protect our rights, users or the public, and to a successor in the event of a merger or acquisition. We do not sell or “share” personal data for cross-context behavioural advertising.

International Transfers

Our providers may process data outside your country, including outside the EEA and the UK. Where required, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

Storage, Security and Retention

We use industry-standard safeguards, including encryption in transit and access controls, to protect your data. Your reflections are accessible only to you and to a limited number of authorised staff when strictly necessary to provide support at your request.

We keep your data while your account is active. When you delete your account, we delete or anonymise your personal data within 30 days, except for records we must keep by law (for example, payment and tax records).

Your Rights

Depending on where you live, you may have the right to:

• access the personal data we hold about you and receive a copy of it;
• correct inaccurate data or delete your data;
• restrict or object to certain processing, and withdraw consent at any time;
• data portability;
• opt out of the sale or sharing of personal data (California and other U.S. states — we do not sell or share it);
• lodge a complaint with your local data protection authority.

To exercise your rights, email [email protected] from the address linked to your account. We respond within 30 days.

Cookies and Similar Technologies

We use essential cookies and local storage to keep you signed in and remember your settings, and analytics technologies to understand how the Service is used. You can control cookies through your browser settings; disabling essential cookies may prevent you from signing in.

Children

The Service is not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page, change the effective date above and, for significant changes, notify you by email or in the Service.

Contact

For any privacy question or request, please contact us: