Refund Policy

Overview

This Refund Policy explains when you can cancel a subscription and request a refund for purchases made directly on our website ridwan.app. It forms part of our Terms of Use and Subscription Terms.

1. Cancelling Your Subscription

You can cancel at any time in your account settings or by emailing [email protected]. To avoid the next charge, please cancel at least 24 hours before the end of your trial or current billing period.

After cancellation, your subscription will not renew and you keep access until the end of the period you have already paid for.

2. When You Can Request a Refund

You may request a refund if:

• you were charged after you had cancelled your subscription in time, due to a technical or processing error;
• you were charged more than once for the same period; or
• you could not access the paid features because of a technical problem on our side that our support team was unable to resolve.

Your request must relate to a purchase made directly on our website and be sent within 14 days of the charge in question.

3. How to Request a Refund

Email [email protected] with the subject “Refund request” and include:

• the email address used for the purchase;
• the date and amount of the charge;
• the payment method used (for example, bank card or PayPal);
• a receipt or other proof of payment, if available;
• a short description of the problem.

We will review your request and let you know by email whether it has been approved. Approved refunds are issued to the original payment method and are generally processed within up to 30 days, depending on your bank or payment provider.

4. Exclusions

Unless required by applicable law, refunds are not provided for:

• subscription periods that have already started, where the subscription was not cancelled in time;
• partially used subscription periods;
• personal reasons unrelated to a technical problem, such as a change of mind or not using the Service;
• purchases made through the Apple App Store, Google Play or other third-party platforms — please contact those platforms directly.

In exceptional circumstances we may consider requests outside this Policy on a case-by-case basis at our sole discretion; this does not create an obligation for future requests.

Note for EU, EEA, UK and Switzerland Residents

If you live in the EU, EEA, UK or Switzerland, you have a statutory right to withdraw from a contract for digital services within 14 days of its conclusion without giving any reason.

When you purchase a subscription, you expressly request that we start providing the Service immediately and acknowledge that you lose your right of withdrawal once the Service has been fully provided. If you withdraw within the 14-day period after the Service has started, you may be entitled to a proportional refund for the unused part of the paid period.

To exercise this right, send a clear statement of your decision to [email protected] within the withdrawal period.

Note for Certain U.S. Residents

If you live in California or Connecticut, you may cancel your purchase at any time before midnight of the third business day after the date of the transaction and receive a full refund of the amount paid.

Contact

If you have any question about this Policy or need help with a cancellation or refund, please contact us: